Frequent questions

In which countries can you shop online?

In Spain, Portugal, France, Italy, UK, Germany, Belgium, Holland, Austria, Denmark, Ireland, Greece, Sweden, Finland, Hungary, Czech Republic, Poland, Romania, Switzerland, Norway, Liechtenstein, Cyprus, EE .UU, Canada, Japan, Singapore, China, Taiwan, Australia, New Zealand, Chile, Argentina, Brazil, Colombia, Mexico, Panama, Ecuador and Russia.

Are the prices of Canela baby the same as in the physical store?

Yes, online prices are always the same as in the store, except for labeling errors.

Is it necessary to register to buy?

It is not necessary, but it is recommended to inform you with news and special offers.

How long does it take to receive the purchase and which company sends it to me?

Orders placed on working days before 12 noon will be sent that same day, the rest will be sent the next business day.

Shipments will not be sent to a PO box, it is necessary give a physical address with all the correct data. In the event that any information is missing, the delay in shipping depends on the customer providing us with a complete address.

Your order for Spain will be delivered by Nacex within an estimated period of 24/48 hours.

For European Community orders: France, Italy, Germany, Belgium, Holland, Austria, Denmark, Ireland, Greece, Sweden, Finland, Hungary, Czech Rep., Romania and Poland, Portugal shipping is estimated at 3 / 4 business days.

Non-EU Europe, shipping is estimated approximately 4/5 business days.

For USA, Canada, North and South America, Asia, Australia and the rest delivery in the world is estimated in 3/4 days depending on the area and the Spanish time when you place the order.

he pick-up option in our store in Bilbao (Gregorio de la Revilla 11) and Las Arenas (Private Club 4) is free and will be available in two days (always working days).

How much do shipping costs cost me?

  • Peninsula, Balearic Islands, Ceuta and Melilla: 6 euros.
  • Canary Islands: 39 euros.
  • Portugal: 10 euros.
  • European Community: & nbsp; France, Italy, & nbsp; Germany, Belgium, Holland, Austria, Denmark, Ireland, Hungary, Czechia, Poland, Romania: 18 euros
  • UK, Switzerland, Sweden, Norway, Finland, Greece and non-EU European countries: 35 euros.
  • Rest of the world countries: 49 euros.

* Shipping will be free if the purchase exceeds 100 euros for Spain (except the Canary Islands) and 160 euros in European countries & nbsp; community. The rest of the countries always have shipping costs. The store pickup option is free and will be available in two days (always working days).

What security measures does the virtual POS have?

The virtual POS has the C.E.S. (secure electronic commerce), which allows the cardholder to authenticate with their Issuing Bank.

What cards are accepted as a form of payment?

By default, the Virtual POS supports all credit and debit cards of the Visa and Mastercard brands.

In addition to the usual payment gateway, we also offer the possibility of payment with Paypal

In how many languages ​​can I view the page?

As indicated at the top of the web, you can view our page in Spanish and English. In the same way, we will attend you personally through our mail in these two languages.

Do the marked prices include VAT?

Yes, all the prices that appear on the web have the corresponding VAT already included.