Terms and conditions

PURCHASE

The user can place his order through the web www.canelababy.com. From the file of any item, the size and units you want are selected (provided they are available) and added to your shopping cart.

Next you have to check the list of your purchase and if you agree, you will place the order using the «Finish order» button. At this time you will be asked for your data for the shipment and the form of payment.

With this, the user accepts the prices, the description of the products for sale and the general conditions of sale. Any conflict on this last point will be resolved with the possibility of a possible change and the application of the guarantees mentioned below. In case of unavailability of the product, Canelababy undertakes to inform the user as soon as possible.

DELIVERY

The delivery of the order will be made at the address indicated by the user when placing the order or at the stores located in;

Gregorio de la Revilla 11.48011.Bilbao

Particular de Club 4. 48930. Las Arenas

It is necessary to present proof of purchase to collect the order.

In case of absence of the address, the company contracted to make the delivery will make a second attempt. In the event of a new absence, the company will leave a notification so that the customer can go to collect the merchandise. After the maximum storage period, the package will be returned to Canela baby. Packages cannot be delivered to a Post Office box.

PAYMENT

Payment can be made in two ways:

  • Credit cards: Visa, Mastercard.
  • Paypal.

PRICE

All prices on our website include VAT. Prices must be understood in euros. Any change in the VAT rate will be reflected in the prices of the products. The prices that will be applied are those in force at the time of validating the purchase.

REFAUND

All items sold through this website can be returned by the customer if they are not satisfied with them, either because they have been mistaken in size or color, because they are defective, or for whatever reason, for this you must keep its original packaging and proceed to execute the right of withdrawal as established in Law 7/1996 on the Regulation of Retail Trade within a period of 30 calendar days from receipt.

HOW TO MAKE THE RETURN

To exercise the rights of return, the customer must send an email communicating the order number and his intention to return the item (s) that are to the address info@canelababy.com, or take the item (s) that he wants to return to a canelababy establishment

If you want to return the item in a commercial establishment, keep in mind that the money will not be returned in this way, you can make an exchange for another item of the same or higher price for a voucher for the amount of the purchase (The voucher does not expire ).

In the email they must specify the order number and accurately identify the items they want to return. Returns that have not been previously communicated by the indicated means are not allowed.

Los gastos derivados de dicho envío correrán siempre a cargo del cliente.Tenga en cuenta que si la compra neta descontando la devolución del pedido inicial no supera los 100€,se le descontará el importe del envío gratuito inicial por valor de 6€.

Once the return has been received in our offices, we will proceed to refund the amount in the same account number with which the order has been placed.

If you want to change an item for another size, color … the customer will proceed to make the new purchase on our website on their own. www.canelababy.com cannot accept exchanges or returns of garments that are damaged, used or without their original packaging and label.

Returns must be made by certified mail with acknowledgment of receipt to: Minoristas Atlántida Norte 2014 S.L. Joaquin Arellano 8 local 3.48930 Las Arenas. Biscay. Spain

RETURN OF DAMAGED ITEMS OR DELIVERY ERROR

In the case of a return due to a delivery error or a garment defect, the shipping and return costs will be paid by Minoristas Atlántida Norte 2014 SL, so it will be essential to include the proof of payment of the shipment within the package , its original packaging and label.

Once the return has been received, and the error or the damaged garment has been verified, we will proceed to refund it to the same account number with which the order has been placed.

RESPONSIBILITY

Canelababy is exempt from any responsibility for the inconveniences or damages inherent to the use of the Internet network, in particular, a break in service, an external intrusion or the presence of computer viruses, or any event classified as force majeure by jurisprudence.